Refunds andcancellations

Tickets are sold by the organisers who run each event. Every refund request is reviewed in two stages: first by the event’s organiser, who checks it against their event, then by Unifesto, which makes the final decision and issues the refund. This protects attendees and organisers from mistaken or fraudulent refunds.

1. Open the Unifesto app and go to Tickets.
2. Open the ticket and tap Refund, then Request a refund.
3. Choose or write a reason and submit.

You can follow the request in the same screen as it moves through organiser review, in review and the final decision. Organisers can also start a refund for you. Without the app, write to refunds@unifesto.app from the email or phone number on your account.

• An approved refund returns the ticket’s base price, or the part of it that was approved.
• The processing fee shown at checkout (“app fee”) is not refundable.
• If you used a coupon, the refund is based on the amount you actually paid.
• Free tickets have nothing to refund; cancel them so the seat goes to someone else.

Approved refunds are sent back to the original payment method through Razorpay. Banks and card networks usually credit them within 5 to 7 working days of approval, sometimes longer. You are notified when the refund is approved or declined, with the reason if declined.

• Cancelled by the organiser: you are entitled to a refund of the ticket’s base price.
• Postponed or materially changed: your ticket stays valid for the new date. If you cannot attend, you may request a refund, which the organiser and Unifesto review as above.

• The event took place and you did not attend, or you were refused entry for breaking the venue’s rules.
• The organiser stated before you bought that the ticket is non-refundable, and the event happened as described.
• The ticket was already checked in or already refunded.

• Free stays and stays paid at the property involve no payment through Unifesto.
• Online stays are paid only after the event team approves your request. A paid online stay can be cancelled by the event team, who can refund its base amount (the processing fee is not refundable) straight to your original payment method. Ask the event team, or write to us, to cancel.
• If a payment arrives after a booking has expired or been cancelled, it is refunded in full automatically.
• If you do not pay within the payment window, the booking expires and the beds are released; nothing is charged.

For refund questions write to refunds@unifesto.app. If you are unhappy with a decision, contact our Grievance Officer, Vinay Buddolla, at grievance@unifesto.app. Complaints are acknowledged within 24 hours and resolved within 15 days.