1. Delete in the app
- Open the Unifesto app and sign in.
- Go to Profile, then Account.
- Tap Delete account and confirm.
2. No access to the app
Write to privacy@unifesto.app with the subject “Delete my account”, from the email address or with the mobile number you sign in with. We will confirm it is you and start the deletion within 7 days.
3. The 30-day grace period
Nothing is removed straight away. Your account closes automatically 30 days after you ask. Change your mind before then and you can cancel the deletion from the app and keep your account as it is.
4. Before your account can close
- If you created a Space, transfer its ownership to another member or archive it.
- If you hold a ticket for an event that has not ended, cancel it or wait until the event is over.
5. What is deleted
When your account closes we permanently remove:
- your name, username, mobile number, profile photo, bio, gender and social links;
- every sign-in method (mobile, email, Google, Apple), so the same email or number can be used for a new account;
- your saved payout bank accounts, notification settings, push devices and saved events;
- your roles in Spaces, sponsor access and check-in permissions.
6. What is kept, and why
- Payment, refund, payout and tax records, which the law requires us to keep (up to eight years). They stay attached to a closed account with no name or contact details.
- Event records such as registrations, check-ins and stay bookings, which the organisers of those events rely on. Answers you gave to an organiser’s questions stay with that event.
To also erase your registration answers and stay details, say so in your email to privacy@unifesto.app. See the Privacy Policy for more.